You can change your login email address and password by clicking "My Information" within your account. Please note that your email subscriptions will be sent to your new email address, and any emails related to the order will go to the email address provided at checkout.

To register for a Divine Natural Beauty account, you must provide your name, email address, and password. Don’t worry about filling out the rest of your account information right away—shipping, billing, and address can be provided later. Once registered, you can check your order status and order history and manage your account.

Please note that passwords are case-sensitive. If you have forgotten your password, please click "Forgot Your Password?" below Log In and follow the instructions to reset it. Need help? Please get in touch with Customer Service

US & International ORDERS ALL SALES ARE FINAL Our automated order processing system is designed for quick and efficient order fulfillment. Once an order is placed, it cannot be refunded, changed, modified, or canceled for ANY reason. We urge you to review your order carefully before purchasing to ensure all shipping information, items, and quantities are correct. Any changes or refunds would disrupt this process. Understanding that we can only be held responsible if you provide the correct address during checkout is crucial. If your order is shipped to the wrong address, we cannot issue a refund or resend the items. To prevent this, we strongly advise you to double-check your address before confirming your order. If your order is returned to us, you will receive a refund for the merchandise ONLY! Shipping was already paid for when the order was shipped! This includes if you accidentally put the wrong address, forgot your apartment number, or were not home to receive the package! If you encounter any issues with your order, please contact us within 24 hours of delivery. Please provide picture proof and your order number for our reference. We assure you that we are committed to resolving the issue promptly to ensure your satisfaction and trust in our service. If your order was marked DELIVERED according to the tracking and you did not receive it, please contact your local post office or ask your mailman. We are NOT responsible for stolen or missing packages. Although our products are all-natural, organic, vegan, and cruelty-free, we want to remind you that we are NOT responsible for allergic reactions. We appreciate your understanding in this matter. Please be advised that we strive to respond to emails within 24 - 48 hours. We appreciate your patience and understanding as we work diligently to provide you with the best possible service and experience. Your satisfaction is our top priority. Please note: We cannot accept returns on items with hazmat shipping restrictions, such as Parfum or Liquid Killawatt items. In exceptional cases, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office.

Divine Natural Beauty products are cruelty-free and vegan. We never test on animals, nor do we allow suppliers to conduct animal testing on our behalf. Please refer to the ingredients tab on the product pages.

Shelf life varies by product. We seek to ensure that Divine Natural Beauty clients only receive fresh, high-quality products.

No, we do not test our products on animals in any region.

We try our best to replenish stock as quickly as possible. In the meantime, you can Sign up for an email alert by going to the specific product page and clicking the “Notify Me” button. You'll be the first to know when that must-have item is back in action. You can pre-order items while you wait for them to be restocked.

Divine Natural Beauty ships nationally and internationally.

We get it—you want your products as soon as you can. You can find the status of a particular order and view your Order History on the Order Status tracking page under MY ACCOUNT. Please note that the Order History will not be updated until the product(s) have shipped.

Once an order has been placed, it cannot be modified or canceled. Please review your order carefully before purchasing to ensure all shipping information, items, and quantities are correct.

2 - 3 Business days. This excludes weekends and holidays. When pre-ordering, please allow 4 -5 additional days as it may take longer to receive your order.

For domestic orders, free U.S. shipping is offered on all $100+ orders, and for international orders, USD 100+. For International orders less than USD 100, shipping rates vary by country and will be determined at checkout. 

Yes! Divine Natural Beauty, LLC P.O. Box 26008 Dayton, OH 45426-0008

If you receive an error message related to credit card authorization failure, double-check that the billing address on the credit card matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current (not expired) and valid. After validating the information you've entered and receiving an error message on a second attempt, domestic customers contact your financial institution for further assistance. International customers, please get in touch with your financial institution for further assistance.

We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa), PayPal, Apple Pay, Shop Pay, After Pay, Affirm, and Klarna.